Privacy Policy

Effective date: 02/12/2025 · Last updated: 02/12/2025

AFSL Exchange ("we", "us", "our") is committed to protecting the privacy of personal information we collect, use, and disclose in the course of our business.

This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website or contacting us, you agree to the collection and use of your personal information as described in this policy.

What we collect

We collect personal information that is reasonably necessary for our business activities, which include brokering the sale and acquisition of Australian Financial Services Licence-licensed entities and providing related services.

The personal information we typically collect includes:

Name, email address, phone number, and company name
The nature of your enquiry (whether you are buying, selling, applying for a licence, or sourcing a Responsible Manager)
Information you provide in correspondence or conversations with us
Information necessary to evaluate fit between buyers and sellers, including licence details, transaction objectives, and timing
Website usage data through analytics tools, including pages visited, referring source, and approximate location

We collect personal information directly from you when you submit our contact form, correspond with us by email or phone, or engage with us through a transaction.

We do not knowingly collect sensitive information as defined under the Privacy Act, and you should not provide sensitive information to us through the website.

How we use your information

We use the personal information we collect to:

Respond to your enquiry and arrange follow-up communications
Assess whether we can assist with your buying, selling, application, or RM sourcing requirement
Match buyers and sellers where appropriate, on a confidential and consent-based basis
Maintain records of our interactions with you for business and compliance purposes
Communicate with you about your transaction or enquiry
Comply with legal and regulatory obligations
Improve our website and services

We do not use your personal information for direct marketing without your consent. We do not sell personal information to third parties.

Disclosure

We may disclose your personal information in the following circumstances:

To counterparties in a transaction.

Where you have engaged us to broker the sale or acquisition of a licensee, we may share relevant information with the other party to the transaction. Where the information identifies you or your business, we will obtain your consent before disclosure, typically subject to a non-disclosure agreement.

To service providers.

We may share information with third-party service providers who help us operate our business, including email and cloud storage providers, analytics providers, and database providers. These providers are bound by confidentiality and data protection obligations.

To independent advisers we introduce.

Where we introduce you to independent solicitors, accountants, or other advisers in connection with a transaction, we may share relevant information with those advisers, with your consent.

To comply with legal obligations.

We may disclose information where required by law, including in response to lawful requests from regulatory authorities or courts.

We do not disclose personal information to overseas recipients as a matter of course. Where overseas disclosure occurs (for example, where a buyer or seller is based overseas, or where a service provider hosts data outside Australia), we take reasonable steps to ensure the overseas recipient handles the information consistently with the APPs.

Cookies and analytics

This website uses cookies and similar technologies to understand how visitors use the site and to improve performance. The cookies we use collect aggregated usage data, not personal information that identifies individual visitors.

We use Google Analytics 4 to analyse website usage. Google Analytics collects information such as pages visited, time spent on the site, and approximate location based on IP address. You can opt out of Google Analytics tracking through the Google Analytics opt-out browser add-on.

You can configure your browser to refuse cookies, although doing so may affect the functionality of the website.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps include access controls on our systems, encryption of data in transit, and confidentiality obligations for anyone we engage to handle personal information.

No data transmission over the internet is completely secure. While we take security seriously, we cannot guarantee the security of information transmitted through our website.

Access and correction

You have the right to request access to the personal information we hold about you, and to request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, contact us using the details below. We will respond to your request within a reasonable period, typically within 30 days.

There is no charge for making a request. In some cases we may need to verify your identity before providing access.

Retention

We retain personal information for as long as it is necessary for the purposes for which we collected it, or as required by law. This typically includes the duration of our active engagement with you and a reasonable period thereafter for compliance and record-keeping purposes.

Where we no longer need to retain personal information, we take reasonable steps to destroy or de-identify it.

Complaints

If you believe we have handled your personal information in a way that breaches the Privacy Act or this policy, please contact us using the details below. We will acknowledge your complaint within seven days and aim to provide a substantive response within 30 days.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner:

Website: oaic.gov.au
Phone: 1300 363 992

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date shown above. Significant changes will be communicated through the website or by direct notice where appropriate.

Contact

Questions about this Privacy Policy or about how we handle your personal information should be directed through our contact form.

AFSL Exchange